Refund Policy

Refund Policy

1. Summary

ixoDigital’s Refund Policy consists of a 72 hour period by which the purchaser may request a full account credit if they are not 100% satisfied with the product or service procured. This period is defined as being within 72 hours of the issue of invoice for the purchase made and applies exclusively to the products or services contained within the respective invoice.

Any credit applied in respect to the above shall be available within your customer account from the time of notification regarding the credit being issued and any applicable products or services being suspended, cancelled or discontinued.

ixoDigital maintains full authority to deny a partial or full refund and contest an applied chargeback unless the circumstances of the request fall within legal stipulations of applicable governing bodies relating to its legal jurisdiction. If such circumstances do occur the processes noted below must be followed.

2. Agreement

By engaging with any product or service of ixoDigital, you expressly and irrevocably agree to the following terms.

  • a) It is the full responsibility of the purchaser to ensure that products and services are adequate, appropriate and compatible to your requirements and that they are utilised to their full potential. If you are not able to utilise the product it is your responsibility to engage with ixoDigital support or help articles.
  • b) If a surcharge applies to ixoDigital in reference to any credit or refund, we may deduct said surcharge from the amount to be returned.
  • c) Your request will be denied if the product or service on the claim has been used illegally or outside of the Terms Of Service or if we believe you have breached your agreement in any way.
  • d) ixoDigital shall take no responsibility for any mistakes in application either at your sole decision or on the advise of ixoDigital and its staff.

3. Process

To claim a credit or refund you undertake to clearly issue your request via email to support@ixodigital.com within 72 hours as defined in the above Summary. Your request should include the invoice number, the products/services to be cancelled and full reason for the request.

In general a response to your request shall be sent to you within a fortnight of your request. We may respond earlier however the above time frame is to allow for any necessary investigations and checking.

If your request is granted it can take up to a fortnight for the request to be processed and is largely dependent on the circumstances as well as the specific product or service affected. If you haven’t received a refund or credit after the above timeframe please check applicable systems (your customer account, your bank/paypal account, etc) or contact any applicable third party to verify receipt/processing before contacting our support team to enquire.

Please note that our Support Team is ready to provide you with timely and efficient professional assistance. We will attempt to find the best convenient solution for your query. Give us 12-24 hours for our Support Team to get back to you on the problem.